Tour Operator call centres need to be visited 2-3 times a year for training. Many of the larger call centres are based outside of London. Sri Lanka Tourism works closely to visit and train front line staff, so that they can sell Sri Lanka with confidence.
Training has been well received :
From: Gill Merriman [mailto:gill@key2holidays.co.uk]
Sent: 13 February 2007 09:32
Dear Jean-Marc
I have never seen our staff so happy ! They all really treally enjoyed your training
Indeed some said it was the best they had ever had.
Very informative and interesting - just the right length of time and now they all want to go to Sri Lanka. I am sorry I missed it as Sri Lanka was my late parents favourite destination and somewhere that I have always wanted to go myself.
Many thanks for taking the time to come into the office it was most appreciated
Best Regards
Gill
I have never seen our staff so happy ! They all really treally enjoyed your training
Indeed some said it was the best they had ever had.
Very informative and interesting - just the right length of time and now they all want to go to Sri Lanka. I am sorry I missed it as Sri Lanka was my late parents favourite destination and somewhere that I have always wanted to go myself.
Many thanks for taking the time to come into the office it was most appreciated
Best Regards
Gill
From: "Claire Atkins"
Subject:Yesterday's Training
Date: Fri, 18 May 2007 11:13:41 +0100
Dear Jean Marc
The feedback I received yesterday was really positive and everyone enjoyed the training.
They normally find training sessions quite mundane and boring but all of them have commented on the fact that yours was the most informative and enjoyable.
Perhaps we could look at doing something again next year?
Many Thanks
Claire
Claire Atkins Reservations Manager Sunspot Tours Ltd
Tel: +44 (0) 1580 715222 E-mail: http://uk.f867.mail.yahoo.com/ym/Compose?To=catkins@sunspottours.com
Subject: Thank You!
Date: Wed, 23 May 2007 13:47:40 +0100
From: "Clare Smith"
Dear Jean-Marc,
Just a quick note to thank you for coming in earlier today to train my team on Sri Lanka.
They all found it very interesting and learnt a lot, and the leaflets you left also have great info with the distances and main points of interest in each place.
Hopefully this will generate a lot more sales for Sri Lanka!!
Best wishes,
Clare Smith
Reservations Manager
Somak Holidays
Web: www.somak.co.uk
Email: http://uk.f867.mail.yahoo.com/ym/Compose?To=clare.smith@somak.co.uk&YY=71809&y5beta=yes&y5beta=yes&order=down&sort=date&pos=0&view=a&head=b
Tel: 020 8869 4646 ext.284
Fax: 020 8423 7700
Subject: Inhouse Training
Date: Tue, 17 Apr 2007 09:40:09 +0100
From: "Nimit Amin"
CC:"Clare Smith"
Hi Jean-Marc
Just wanted to thank you for your time and effort yesterday.
I have every confidence Ashdown Travel will do more business with Somak on the back of our joint presentation yesterday. I also must commend you on the quality of your presentation; It was interesting and packed with useful information.
Thanks,
Nimit
